Each piece of jewelry is thoughtfully handcrafted with care and intention. While some items are in stock and ready to ship, the majority are made to order. Please allow 1-4 weeks for production, not including shipping time. Once your order is ready, you’ll receive a notification with a tracking number.

If you need your order by a specific date, please let us know, and we’ll do our best to accommodate your request. You can leave a note at checkout or email us at info@sheenamarshall.com to inquire.

Each piece in our collection is thoughtfully handcrafted upon order, making every creation uniquely yours. Because of this personalized nature of our work, we have a carefully considered exchange policy to ensure both your satisfaction and the sustainability of our artisan practice.

Store Credit & Exchange Policy:
We want you to cherish your piece. If your selection isn't quite what you envisioned, we offer store credit or exchanges within 14 days of delivery for most items in our main collection.

Items Not Eligible for Exchange:

• Custom designs
• Fine Jewelry (solid gold)
• Purchases from our market events and shows
• Items bought through our retail partners
• Gift cards and sale items

Sizing & Fit:
To ensure your complete satisfaction, we encourage you to confirm sizing before placing your order, particularly for rings and customized pieces. We're happy to provide detailed sizing guidance – just reach out!

Quality Promise:
In the rare event you receive an item with a defect, please contact us within 14 days of receipt for repair options. While customers are responsible for return shipping, we recommend insuring shipments to protect your investment.

Order Changes & Cancellations:
Need to modify your order? Changes and cancellations can be made within 4 hours of placing your order. A 10% processing fee applies to cancellations due to transaction costs.

Starting an Exchange:
All exchanges begin with a simple authorization through your customer portal. We'll guide you through each step to ensure a smooth experience.

Log into your customer portal to begin the process. All returns and exchanges require prior authorization, and items mailed to us without authorization will be returned to you. Please ensure the item is unused, unworn, and in its original packaging. Note that some designs, such as custom work, fine jewelry, and sale items, are not eligible for return or exchange.

If you purchased your item through one of our authorized retailers, please contact them directly regarding their return policies, as we are unable to facilitate exchanges or returns for products bought from third-party retailers.

All pieces purchased at in-person markets and shows are FINAL SALE and are not eligible for returns, exchanges, or store credit.

This policy reflects the unique nature of in-person purchases, where customers can see, handle, and try on pieces before buying. Each sale at these events is considered final to ensure fairness and clarity for all customers.

We appreciate your understanding and encourage thoughtful purchasing when shopping at our in-person events. If you have any questions about a piece, our team is always happy to assist before you complete your purchase.

We want your return experience to be as thoughtful as our crafting process. To make returns simple and secure, each order includes one prepaid return shipping label. For returns initiated within 14 days of delivery, we'll process a full refund minus the original shipping costs once we receive your item back in pristine condition.

Your returned pieces must be unworn, untouched by cosmetics or chemicals, and carefully packed in their original packaging. Think of your jewelry's journey back to our studio with the same care we took in creating it for you.

When we receive your return:

• We'll carefully inspect each piece
• Process your refund (minus original shipping costs) to your original payment method
• Send you a confirmation email once complete

Your understanding of this process helps us maintain our commitment to handcrafted quality while ensuring every piece finds its perfect home. By supporting these policies, you're helping sustain the personal touch and attention to detail that goes into each creation.

To protect the artistry and integrity of each piece, we thoughtfully review all returns against our quality standards. While we aim to accommodate every request, we may be unable to accept returns that:

• Haven't been pre-authorized through your customer portal
• Arrive beyond the 14-day return window
• Show signs of wear, exposure to chemicals, or alterations
• Are missing their original packaging and documentation
• Fall into our non-returnable categories, including custom work, fine jewelry pieces, and items purchased at in-person shows

We uphold these standards to ensure every piece that leaves our studio maintains the exceptional quality our collectors have come to trust. Your understanding helps us continue creating jewelry with the highest level of craftsmanship and care.

We also reserve the right to refuse service to anyone attempting to bypass our policies or engage in behavior deemed inappropriate or unreasonable.

Thank you for understanding and respecting our policies, which allow us to continue offering high-quality, handmade designs.