Domestic Shipping
We offer flat-rate shipping at checkout for all domestic orders. Once your order has been processed, you will receive a notification with tracking information. Please note that Sheena Marshall Jewelry is not responsible for packages that are lost, stolen, or delayed once they are in transit or marked as delivered.

International Shipping
At this time, we do not offer international shipping.

Additional Information
Shipping estimates provided during checkout do not include production time. As most pieces are handcrafted to order, please allow 1-4 weeks for fulfillment before shipping. If you need your order expedited, email us at hello@sheenamarshall.com to see if we can accommodate your request.

We are committed to sustainability and ship using minimal, recyclable materials.

Thank you for supporting small-batch, handcrafted jewelry!

Yes, you can upgrade your shipping at checkout. These items are prioritized and ship first, ahead of other orders.

Each piece of jewelry is thoughtfully handcrafted with care and intention. While some items are in stock and ready to ship, the majority are made to order. Please allow 1-4 weeks for production, not including shipping time. Once your order is ready, you’ll receive a notification with a tracking number.

If you need your order by a specific date, please let us know, and we’ll do our best to accommodate your request. You can leave a note at checkout or email us to inquire about rushed production times and fees associated.

Once your order has been processed and is ready to ship, you will receive a shipping notification via email. This notification will include a tracking number so you can monitor your shipment’s progress.

Each piece of jewelry comes thoughtfully packaged in a suede branded jewelry storage pouch, accompanied by an informational card and a complimentary polishing cloth. It will arrive in a sturdy box with branded details inside, perfect for gifting. For discretion and security, the outer packaging is plain and unmarked, with no mention of jewelry on the label.

A receipt without pricing will be included, making it gift-ready. If you’d like to add a personal touch, you can leave a request at checkout, and we’ll include a handwritten note for the recipient.

All packaging materials are carefully selected to minimize environmental impact and are curbside recyclable.

Absolutely! If you’d like to include a personal touch, simply leave a note at checkout, and I’ll handwrite a thoughtful message just for you. Adding this personal touch is one of my favorite parts of the process and reflects what sets us apart from big-box retailers. Each package is crafted with care and attention, ensuring it feels as special as the piece inside.

While we don’t offer in-person pickups, we understand the need for a perfect last-minute piece. For immediate purchases, you can visit one of our local stockists to explore a curated selection of our designs, ready to take home. Since each stockist carries a different and varied collection, we suggest calling ahead to confirm availability. Browse our list of trusted stockists here.

Alternatively, come see us at one of our upcoming in-person shows! We’d love to help you find the perfect piece in person. Check out our event schedule here.

Thank you for understanding, and we hope to see you soon!

If your order has not yet shipped, we will do our best to update your address. Please contact us as soon as possible with your first and last name, order number, and the new shipping address.

If your order has already been shipped, we are unable to make changes to the shipping address. Please note that Sheena Marshall Jewelry cannot be held responsible for lost or stolen packages once the tracking number indicates the package is in transit or marked as delivered.

Your jewelry is handcrafted with care and enters production shortly after your order is placed. If you need to make adjustments, please contact us as soon as possible, and we will do our best to accommodate your request. However, once production has begun, changes cannot be made.

At Sheena Marshall Jewelry, each piece is handcrafted with care, reflecting the artistry and intention behind every design. While we do not offer refunds, eligible returns and exchanges can be processed for store credit within 7 days of purchase. Items must be unused, unworn, and in their original packaging, and all returns and exchanges require pre-authorization through our customer portal.

Please note that custom work, fine jewelry, casted designs, pieces purchased at in-person markets or shows, and items bought through authorized third-party boutiques are final sale and not eligible for return or exchange. Gift cards and sale items are also non-returnable.

If you receive a defective item, it may be returned within 7 days of receipt for repair. Customers are responsible for shipping costs to and from our studio for all returns and exchanges. For your security, we recommend using a trackable and insured shipping method.

Thank you for understanding our policies, which allow us to continue offering high-quality, small-batch, handcrafted designs. If you have any questions, please do not hesitate to reach out.

We’re sorry to hear about your lost earring—it’s always frustrating to lose something special. Due to the handmade nature of our process, each pair of earrings is crafted together to ensure perfect consistency and quality. Creating single earrings on demand is not sustainable for our small-batch production, as it disrupts our workflow and impacts our ability to craft complete pairs efficiently.

If you’ve lost an earring, we recommend ordering a new pair to ensure the same level of craftsmanship and quality. We appreciate your understanding as we continue to prioritize sustainability and the artistry behind every piece we create.*

We’re happy to assist with repairs for Sheena Marshall Jewelry pieces. Each repair is handled on a case-by-case basis to ensure the best care for your jewelry. Unfortunately, we’re unable to repair items made by other artists.

To start the process, please email us a photo of the piece along with your first name, last name, and order number. Customers are responsible for shipping costs to and from our studio, as well as any repair fees for labor and materials. Please refer to our Warranty Policy to see what may be covered free of charge.

We provide a 90-day warranty to cover the following issues:

• Broken chains caused by a manufacturing defect.
• Faulty clasps.
• Earring posts detached from stud earrings.
• Other manufacturing defects.

Not Covered:

• Chains broken due to forceful pulling (damage to the middle of the chain).
• Tarnishing caused by regular wear.

If your jewelry experiences a broken chain, we will assess photos to determine the cause. This helps us identify whether the damage was due to force, a production error, or faulty hardware, which can sometimes occur naturally.

For tips on extending the lifespan of your jewelry, please click here.

We recommend visiting a local jewelry store for a complimentary ring sizing, as it’s the most accurate way to ensure the correct fit. Depending on the width of your desired band, your size may vary—thicker bands often require sizing up by half a size or even a full size compared to thinner bands.

If visiting a store isn’t an option, we offer a ring sizer that allows you to measure your size confidently at home. You can purchase one here: Ring Sizer.

For more tips and insight, explore our blog post: Why Finding Your Perfect Ring Size is More Personal Than You Think. We’re here to help you find the perfect fit for your jewelry!