All orders are shipped USPS. Tracking numbers are provided by email at the time of shipment. The customer assumes responsibility for any additional charges on rejected packages.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Handmade takes time. In an effort to reduce waste, all designs are made to order. Due to the nature of that process, it can take up to 2 weeks to receive an order. Please allow 3-5 days for production of most items in addition to shipping time. Some designs may take longer to create.You will receive a shipping confirmation via email once your order has shipped, along with a tracking number.
All international orders are shipped via the method you select at checkout and will include a tracking number. Customers are responsible for import duties, taxes, and other international fees. International typically take much longer than domestic orders.
WHAT DO I DO IF I NEED TO CHANGE MY ORDER OR SHIPPING INFORMATION?
If you need to change your shipping information, please contact us immediately at firstname.lastname@example.org to update your order. We may or may not be able to make the change, depending on how quickly you get in touch with us, but we will do our best. We are not responsible for incorrect address input at the time of checkout.
Sheena Marshall Jewelry cannot be held responsible for any loss or damages occurring in the shipping process, but will do our best to ensure a smooth transaction and receipt of all items.